cfonline is the web home of customerfirst, the ICS members magazine.
When Bromley set out to develop a new strategy to enhance services for local people they ...
John O’Sullivan has become the first council employee to be recruited as a special ...
Customer service professionals at 11 ICS local authority member organisations are eagerly...
East Riding of Yorkshire Council and the authority’s private sector partner arvato ...
Sheffield City Council’s Customer Services staff have received an award in recognit...
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